We are always as accommodating as possible to assist our clients, however, due to the high volume and popularity of the treatments we offer, we have a formal deposit and Cancellation Policy.

We respect that your time is valuable, and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time for other clients.

We understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for our clinic operations, we will try to do so. However, because it is often difficult to re-book an appointment slot within 48 hours, we have taken the decision to institute a 48-hour cancellation policy.

A deposit will now be taken when booking any treatment. This will be deducted from your bill for the relevant treatment. Deposits for consultations will be refunded if no treatment is required or able due to medical grounds.

Deposit amount: £30

When booking via the website, deposits can be paid on final stage of booking. Deposits can be paid via bank transfer. Please be aware, we cannot confirm your appointment until a deposit has been received and your slot will be reserved for 24 hours before being offered to the next customer after that time. 

We guarantee that where notification to cancel appointments is given, with more than 48 hours’ notice, deposits will be refunded or offset against any future treatment required. 

Where late cancellations are notified (including failing to attend without notification) with less than 48 hours’ notice, we will retain your deposit. 

How to notify the clinic about cancelling an appointment:

Notification is always best given by telephoning the clinic on 07914757893.